EMERGENCY COMMUNICATIONS CALL TAKER

This class is the first level in a six-level Emergency Communications Series devoted to emergency 911 telecommunications and non-emergency call taking.

Incumbents perform semi-skilled and technical work in answering calls requesting emergency service; providing routine, non-technical information and referring all other inquiries;

extracting call information, and when instructed providing pre-arrival instructions based on protocols. As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion.

Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Virtual information sessions will be held on the dates listed below through Microsoft Teams.

1. Saturday, 10 / 12 at 11 AM - 12 PM

Microsoft Teams Need help?

Join the meeting now

Meeting ID : 221 949 373 883

Passcode : 5bA7bY

Dial in by phone

1 919-561-6523,,588372069# United States, Raleigh

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Phone conference ID : 588 372 069#

For organizers : Meeting options Reset dial-in PIN

2. Monday, 10 / 14 at 7 PM - 8 PM

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Meeting ID : 287 921 565 499

Passcode : naEcnR

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1 919-561-6523,,509935295# United States, Raleigh

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Phone conference ID : 509 935 295#

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3. Wednesday, 10 / 16 at 11 AM- 12 PM

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Meeting ID : 252 354 678 153

Passcode : RSy3Zy

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1 919-561-6523,,962452555# United States, Raleigh

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Phone conference ID : 962 452 555#

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Essential Duties :

Receives and responds to emergency 911 and non-emergency public safety calls; obtains and records information provided by callers;

prioritizes actions; provides pre-arrival instructions according to predetermined protocols.

• Receives general inquiries and provides routine, non-technical information; refers non-routine calls and requests to appropriate staff member or department.
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
• Performs call back on disconnected calls; determines nature and location of issue and required services; and enters information in system as needed.
• Performs other duties of a similar nature and level as assigned.

Education and Experience

High School Diploma or GED, one year of related experience.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing / Certifications

• CPR certification
• Division of Criminal Information (DCI) and National Crime Information Center (NCIC) certification required.

Knowledge of :

• Standard practices, methods and materials of assigned work.
• Practices and methods of coaching and leading the work of others (based on assignment).
• Techniques and methods for organizing, prioritizing, assigning and monitoring work.
• Business math concepts.
• Filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations.
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In :

• Obtaining and relaying pertinent and timely information.
• Assessing response needs and prioritizing communication tasks.
• Performing basic research and system queries.
• Compiling and assembling data.
• Coordinating deadlines, prioritizing work demands and assigning / monitoring work performed.
• Providing directions to others in order to meet standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Business math computations.
• Organizing and maintaining records and files.
• Maintaining and updating data and documentation.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Interpreting and applying applicable laws, codes, regulations and standards.
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

As initial communication will be made through email, please ensure your email address is typed correctly on your application and governmentjobs.

com profile. Also, please remember to check your spam folder frequently for messages regarding the hiring process.

The training academy is scheduled to start on 01 / 09 / 2025 (tentative). The process may include the following :

Job application review

Skills testing session

Interview (virtual) on Microsoft Teams (First week of November 2024).

Criminal history investigation

Psychological evaluation

Employment reference check

Controlled substance testing, physical, and health assessment

ADA and Other Requirements :

Positions in this class typically require : fingerprining, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work :

Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions :

Work is routinely performed in an indoor, office environment.

Note :

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities.

The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.