Service Advisor
Feldman KIA of Novi
At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace.
With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers.
If you are ready to advance your career, come join our team!
Core Values
- Honesty and Integrity
- Respectful
- Fanatical attention to detail
- Team Player
- Fun & Enthusiastic
Benefits
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Paid Time Off and 401k with Company match
- Paid training and real career growth
- Competitive compensation package
- Employee discounts on Vehicle Purchase, Parts, Service and More!
Responsibilities
- Meet with customers and determine their needs for repair and / or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management / efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers / business machines
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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