Store Manager

The Store Manager reports to Regional Manager and ensures the uniform execution of the Division direction within their store.

Essential Functions :

Sales & Profit

• Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.
• Provide training & communication of meeting or exceeding Service Excellence goals to sales staff.
• Communication with Regional Manager and BSS merchants regarding merchandise issues and needs.
• Merchandise consistently presented in store with Belk visual and merchandising standards.
• Coordinate timely floor setup for all promotional and seasonal activity.
• Ensure shrinkage control and Loss Prevention in store through the continual management of associates.
• Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
• Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.
• Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager / Price Manager
• Ensure the ROCC the Dock process is being followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards

Expense Planning & Management

• Adhering to annual expense budgets for store to achieve profit goals.
• Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.
• Taking timely action on expense budget variances.
• Adequate staffing in all departments to meet customer service expectations.
• Responsible for leading Workload Planning process.

People Development

• Conducting timely reviews and communicating development needs to team. Set goals and identify areas for improvement.
• Recruiting, interviewing, selecting and retaining quality associates while ensuring all positions are filled in a timely manner.
• Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
• Provide effective coaching in order to improve performance of all associates.
• Communicate with associates on possible career paths and advancement opportunities.
• Ensuring execution of Associate Engagement Surveys. Reviewing with store management team and Regional Manager. Ensure follow-up is completed to address issues and improve the overall associate engagement of the store.

Conduct listening sessions on a regular basis.

Ensure HR guidelines are being met, such as hiring to the store matrix, maximizing Weekend Hours Utilization, and proactively completing associate turnover plans.

Education / Experience Requirements :

Position Contribution Level :

Expert Level

Minimum Education & Experience :

• Four-year college degree or experience in retail management.
• Proficient in computer business-related computer software (Microsoft Word, Excel, etc).
• Excellent supervisory, analytical and reasoning skills.

Preferred Education & Experience :

Knowledge / Skills Requirements :

Physical Requirements :

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 72 lbs at floor level and above shoulder height.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace

Reporting Relationships :

Supervisor : Regional Manager

Regional Manager

Supervises :

All store management and their reports