Customer Service Representative

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

What We Offer :

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal / sick days per year round out the package.

Rite-Hite is an Equal Opportunity / Affirmative Action employer offering a drug free workplace for our customers and employees.

Job Description : Job Description :

Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position will be based out of our Charlotte, NC office.

This position is responsible for coordinating order fulfillment in an assigned area. This includes :

Working with the Sales department, customers, and vendors in submitting orders for equipment and parts

Accurately process new orders with precise details per customer needs

Process new PO's for outside vendors which includes follow up of PO's and processing of vendors invoices for payment

Ensuring accurate invoicing

Ensure proper commissions are processed on orders

Coordinate all order communications with district offices pertaining to install of equipment ordered

Required Experience :

Successful candidates will possess the following qualifications :

• One year of related experience minimum. Prior experience in a field service operation helpful.
• A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail
• Ability to juggle multiple projects without dropping the ball
• Good communication and customer service skills are also essential

Additional Job Information :