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Senior Manager Operations Quality

VirtualVocations
Warren, Michigan, United States
Full-time

A company is looking for a Senior Manager, Operations Transaction Quality.Key ResponsibilitiesDevelop and execute strategies to integrate quality into customer experienceLead and coach quality managers to foster a quality-focused cultureManage key SOX controls and collaborate with auditors to ensure complianceRequired QualificationsBachelor's degree or equivalent experience in insurance or financial services2+ years of progressive leadership experience in a contact center or claims servicing environment5+ years of insurance experienceExperience in project management and process / productivity improvementExperience with operations quality or audit is a plus

16 hours ago
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