Account Manager

Who We Are :

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement.

We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor.

NFP provides solutions enabling client success through the expertise of 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions.

To learn more, please visit : .

Summary of Role :

The Account Manager is responsible for working with Producers and Account Executives to service client accounts. The position requires day to day client servicing for a specific set of clients and entails a great deal of verbal, electronic and other written communications.

The Account Manager will manage the renewal and marketing process, and prepare materials for presentations and communications, in collaboration with their more senior team members.

At this level, an Account Manager will lead open enrollment presentations and may take an active role in client meetings.

Work is completed with a significant amount of independent discretion. While in this role, this person should be developing relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients.

Essential Duties and Responsibilities :

• Works proactively to develop relationships with carrier and client contacts; may take active role in meetings.
• Communicates directly with clients and carriers with collaboration with senior team members.
• Prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
• Takes the lead on reviewing contracts, benefit plan summaries, and carrier source documents for accuracy in collaboration with the Producer.
• Develops and maintains ongoing relationships with clients. Takes more of an active role in client meetings and calls.
• Will likely have direct contact with clients and relies on a growing knowledge of the details of various insurance coverages.
• Continues relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients.
• Review & analyze request for proposals and insurance plan designs, negotiate with carriers and recommend renewal actions in drafts of presentations to be reviewed by the Producer or manager.
• May provide informal leadership or mentor more junior team members, based on experience, without official supervisory responsibility.
• Performs other duties as assigned and consistently makes independent judgments subject to general supervisor support.

Knowledge, Skills, and / or Abilities :

• Knowledge of benefits administration, Health Care Reform, industry trends, carrier products and services.
• Ability to work independently and anticipate client and team needs.
• Effective time management and decision-making skills.
• Diligent follow up skills.
• Ability to express ideas clearly in both written and oral communications.
• Strong Microsoft Excel and PowerPoint skills.
• Commanding presentation and public speaking abilities.

Education and / or Experience :

• Associates degree (or equivalent), and BA / BS preferred.
• More than 3 years’ client service and / or industry and product line experience.

Certificates, Licenses, Registration :

Life, Accident and Health Insurance License required.

What We Offer :

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.