Lead Systems Engineer - DevOps (Cloud Operations)

Job Description And Responsibilities

What We Do

We digitalize traditional services and turn the phone into a cutting-edge tool for payments, loyalty and banking on the go, crafting secure and powerful solutions so that transacting becomes convenient, safe and super-fast.

What we’re looking for

We are looking for an experienced Leader with proven experience building high volume, high performance, and highly available payment services solutions to help us build functional systems that improve customer experience.

The individual will be responsible for managing the platform team, architecting the infrastructure, automatizing, and modernizing the CI / CD flows, deploying new product and their updates, identifying production issues, and implementing integrations that meet our customers' needs.

Your performance will be measured based on improved deployment process / times, reduction in server alarms and more efficient operation of resources.

The goal is that our app traffic scales without an increase in error reports and maintaining / improving our error rate, response times, uptime.

Essential Functions

Design and develop automation to support continuous delivery and continuous integration processes.

Build and set-up new development and CI / CD tools and infrastructure.

Understand the needs of stakeholders and convey them to developers.

Work on ways to automate and improve development and release processes.

Test and examine code written by others and analyz results.

Ensure systems are safe and secure against cybersecurity threats.

Identify technical problems and develop software updates and fixes.

Planning out projects and being involved in project management decisions.

Responsible for the application support area.

Responsible for meeting the dates for projects assigned to the area.

Set-up up new sites and applications via configuration management.

Maintain / upgrade / patch tracking and documentation software.

Support the development lifecycle of platform architectural design, deployment and debugging.

Ability to automate release deployments across development, QA and production stacks using a combination of scripting languages and other automation toolkits.

Deploy updates and fixes.

Provide Level 2 technical support.

Build tools to reduce occurrences of errors and improve customer experience.

Develop software to integrate with internal back-end systems.

Perform root cause analysis for production errors.

Investigate and resolve technical issues.

Develop scripts to automate visualization.

Design procedures for system troubleshooting and maintenance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.

g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g.

Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

• Proficient with git and git workflows
• Good knowledge of Go and / or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit
• Strong knowledge in AWS architecture, security, and services
• Knowledge in GCP and Azure architecture, security, and services (Desired)
• Experience in automation of code deployment across multiple platforms
• Strong knowledge in Linux and Linux environments (RHEL 6 / 7, RHCSA / RHCE, CentOS)
• Engineering experience in building production infrastructure using code and repeatable designs
• Experience developing solutions using automation tools
• Experience developing automation infrastructure provisioning tools (IaC. e.g., Pulumi, TerraForm)
• Experience with Docker containers and orchestration platforms such as ECS, EKS, GKE, and / or Swarm
• Knowledge of ITIL, SOC 2 and PCI processes and experience evolving to Agile development lifecycles
• Knowledge of networking, balancing and high availability
• Ability to articulate complex architectures to non-technical audiences
• Ability to document solutions and train operational teams on supportability
• Experience with MySQL and PostgreSQL. Desirable, GCP Spanner
• Experience with Database Administration, schema design, query analysis, performance tuning, and optimization Postgres / MySQL / Oracle
• Knowledge of security practices, networking protocols, firewalls, PCI compliance, etc.
• System architecture required with a demonstrated ability to read code and understand coding logic to assist in troubleshooting.
• Experience supporting mission critical production applications
• Experience managing complex projects

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 147,400.00 to 213,800.00 USD per year, which may include potential sales incentive payments (if applicable).

Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.