What you will be doing! Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers.
Key Requirements : Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved Provide technical assistance and support for Workflow Management services Monitor and support ticket workflows Review, assign, reconcile and support the management of tickets throughout their lifecycle Coordinate with IT service providers and communicate outages and plans for recovery Education and Experience : High School and 4 years of customer service or Bachelors degree and one year of Help Desk Monday - Friday 2 pm - 10 pm Clearance Required : Must possess an active TS / SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M / F / D / V. Powered by JazzHR
Queue Coordinator, Mid-level (Day Shift)
What you will be doing! As a Mid-level Queue Coordinator you will be a part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensur...
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