TECHNICAL CONSULTING ENGINEER.CUSTOMER DELIVERY CX LABS

TECHNICAL CONSULTING ENGINEER.CUSTOMER DELIVERY CX LABS

• Location : Richardson, Texas, US
• Area of Interest Information Technology
• Job Type Professional
• Technology Interest *None
• Job Id 1366622

New We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives.

Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.

You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities.

Come prepared to be encouraged and inspired.

What You'll Do

AutoPods is the name of CX Labs automation program. The purpose of the automation pods is to reduce the wait time for engineers in acquiring basic / complex recreates that apply high demand equipment such as the Nexus and UCS platforms.

Different from the typical CX Labs full service model, engineers are allocated the pod for a brief amount of time ranging from minutes to hours as opposed to exclusive ownership for several days or weeks.

Who You'll Work With

You will work with a tight-knit team that demonstrates a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

If you have perseverance and a compassionate view of the customer, and want to hone your skills and advance your career making valuable contributions to customers while working with an industry leader in networking technology, CX Labs is the place for you!

Who You Are

You will develop, build, maintain, support users and automation team by becoming the subject matter expert for the Customer Experience Labs deployment of our next generation automation platform known as Autopods.

In this highly transparent internal customer facing role as Technical Consulting Engineer, you will : Be an Autopod Subject Matter Expert focusing on the development, deployment, maintenance and documentation of AMER theater Autopod solutions.

Meet with internal teams in the CX delivery centers to evangelize Autopod adoption. Collect Autopod ideas from teams, build and maintain Autopods to meet internal stakeholders lab needs.

Identify key issues, gaps and collaborate with automation team and delivery teams to resolve issues. Track and report progress of autopod adoption through user metrics to lab leadership.

Responsibilities

• Troubleshooting of POD related problems
• Design, review and deploy new Autopod systems
• Upgrading, updating and patching systems as required
• Monitoring and capacity planning of systems
• Enforcement of the security policy and all associated operational procedures
• Participates on internal mailing lists
• Helps cross-train employees
• Completes time reporting in a timely and accurate fashion
• Upgrades skills as needed to fulfill role requirements
• Possesses exceptional customer service and communication skills
• Ensures maximum helpdesk coverage, working flexible hours as needed
• Operates with high degrees of both autonomy and integrity
• Proactively identifies areas for potential technical and process improvements

Required Qualifications

• Minimum of three years experience in managing, supporting, maintaining, and trouble-shooting IT systems and networks
• Working knowledge of enterprise routers, switches, and firewalls
• Working knowledge of Cisco UCS platform
• Working knowledge of automation tools (Ansible, Chef, Puppet, CI / CD pipelines)
• Strong command of the English language, both oral and written.

Certifications (preferred, but not required)

Cisco Certified Networking Professional (CCNP) or Cisco Certified Network Administrator (CCNA)

Education Requirements

Bachelor's degree with technology focus

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything people, process, data and things and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.

Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while aspiring for a culture that empowers every person to be the difference, at work and in our communities.
• Ensures maximum helpdesk coverage, working flexible hours as needed
• Operates with high degrees of both autonomy and integrity
• Proactively identifies areas for potential technical and process improvements

Required Qualifications

• Minimum of three years experience in managing, supporting, maintaining, and trouble-shooting IT systems and networks
• Working knowledge of enterprise routers, switches, and firewalls
• Working knowledge of Cisco UCS platform
• Working knowledge of automation tools (Ansible, Chef, Puppet, CI / CD pipelines)
• Strong command of the English language, both oral and written.

Certifications (preferred, but not required)

Cisco Certified Networking Professional (CCNP) or Cisco Certified Network Administrator (CCNA)

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company.

And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.

We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic.

Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required.

The company will consider legally required accommodations / exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law.

Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region. Share