Assistant Manager, FT

Description

The Marcus Corporation

Job Description - Theatre Assistant Manager

Broad Description of Duties :

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment.

The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets.

This position reports to the General Manager / Manager.

Essential Functions / Job Duties :

Ability to work and problem solve independently

Consistently create a welcoming environment for guests by greeting , anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service

Assist GM with hiring, training and associate development

Supervise, motivate, reward and coach theatre associates to sustain exceptional levels of performance and appropriately counsel associates when they are not meeting expectations

Understand and demonstrate desired behaviors for all staff duties including driving sales , loyalty registration, cash management, inventory, and follow-up with guests

Ability to evaluate key performance indicators and translate into actionable information to drive guest satisfaction and financial results

Maintain facilities that are clean, safe and in good repair

Follow required procedures in the event of a guest or associate incident

Identif y opportunities to increase brand awareness and drive traffic into the theatre through a variety of marketing efforts, social media and community involvement

Proficient in cash handling skills

Proficient in Microsoft Word, Excel, POS System

Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting and bulb changes, upon completion of training

Proficient in payroll processing, time keeping records, back office and audit process

Enforce applicable federal, state, and local laws and regulations

Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations

Process daily corporate office or supervisor requests via phone and email

Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

Educational Requirements :

High school diploma or equivalent

College coursework in Business Management and Marketing preferred

Ability to obtain food handling licenses as required by local / state laws

Qualifications :

Minimum 18 years of age

Strong written and verbal communication skills

Supervisory experience in a high volume movie theatre, retail or hospitality environment

Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs

Primary Location

Wisconsin-Brookfield-Brookfield Movie Tavern

Work Locations

Brookfield Movie Tavern

175 S Moorland Rd

Brookfield 53005

F&B Management

Organization

Theatres

Schedule

Full-time

Employee Status

Regular

Job Type

Experienced

Job Level

Entry Level

Travel

Job Posting

Aug 22, 2024, 8 : 21 : 19 PM