TMB - License and Permit Spec II

License And Permit Spec Ii

Performs complex (journey-level) registration and customer service work in the Registration Department of the Texas Medical Board (TMB). Supports all boards and committees under the purview of the agency. Work primarily involves communicating with external and internal customers in a timely manner concerning Registration programs and procedures. Work is performed as a member of a team. Works under general supervision from the Verification and Renewals Supervisor with moderate latitude for the use of initiative and independent judgment.

40 % Responds to inquiries from licensees, permit holders and members of the public, both orally and in writing (including email), in a team-based environment, regarding :

• Registration processes for all license and permit types and pain management clinics statute, board rules, and procedures
• Information about TMB-regulated health-care professionals

20 % Processes verifications of license, permit and certificate registrations upon request. Maintains record keeping and filing systems for verification requests.

20 % Executes random audits of licensee continuing education and assists in preparing reports of audit findings.

15 % As a member of a team, assists the Verification and Renewals Supervisor and Specialist with :

5 % Performs related work as assigned

Required experience and education :

Graduation from standard senior high school or equivalent is required

Experience in office practices and administrative support work is required

Experience in customer service is required

Preferred experience and education :

Experience providing administrative support in a licensing and regulatory agency is preferred

Graduation from an accredited four-year college or university is preferred

Education and experience may be substituted for one another

Knowledge, skills, and abilities :

Knowledge of laws and regulations relevant to the agency

Knowledge of office practices and administrative procedures

Skill in the use of standard office equipment, personal computers and personal computer software packages, specifically word processing and spreadsheet applications

Skill in oral and written communication (including telephone etiquette and business writing)

Skill in establishing and maintaining cooperative working relationships

Ability to work in harmony with others and deal with stressful situations in a diplomatic and tactful manner

Ability to communicate and interact effectively with members of the public

Ability to respond to public inquiries in a timely manner

Ability to timely answer phone calls when working in-house or remotely and effectively communicate in person and on the telephone

Ability to work in high-volume, fast-paced environment

Ability to prioritize work and meet deadlines

Ability to organize and handle multiple tasks with flexibility

Ability to thrive in a team environment and consistently display professional demeanor

Ability to implement administrative procedures

Ability to interpret rules, regulations, policies and procedures

Work environment requirements :

The principal job is performed in a standard in-office or remote environment setting and may require travel to the office in Austin, TX as necessary for meetings or other duties. Regular and punctual attendance Monday Friday. Must respond to internal and external communications in a timely manner which is at least :

Frequent use of personal computers, copiers, printers, and telephones. Frequent sitting. Frequently working under deadlines, as a team member, and in direct contact with others Compliance with all agency policies and procedures, including but not limited to applicable confidentiality, security and safety rules, regulations and standards.

Physical requirements and / or working conditions :

The principal job is performed in a standard office and requires :

Legal requirements :

In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring. A new employee must complete department probationary training period before evaluation for a telework agreement. TMB will conduct a TXDPS criminal history check on all new hires due to access to confidential or sensitive data while performing the work of the position applied for. Cannot hold outside employment that interferes with assigned work schedule, nor does it constitute a conflict of interest with TMB employment and services. Must reside in Texas. Dual employment at another state agency or Texas public university is not permitted. A DPS background check will be conducted. If hired, you must provide documentation(s) within three days of hire that establishes identity and employment verification. Compliance with all agency policies and procedures, including but not limited to applicable confidentiality, security and safety rules, regulations and standards.

New hires / rehires :

60-day waiting period for health coverage.

Remarks :

Resumes will not be accepted without a completed and signed State of Texas application. Only the candidates selected for an interview will be contacted and will receive written notification of application results.

Equal employment opportunity employer :

The Texas Medical Board does not discriminate on the basis of race, color, national origin, sex, age, religion, disability or veteran status. Employment opportunities shall not be denied to a qualified individual with a disability that requires reasonable accommodation. The applicant should communicate requests for reasonable accommodation by calling (512) 305-7142.

Selective Service Requirement : If selected for employment, male applicants ages 18 through 25 must present proof of registration or exemption with the federal Selective Service System.