Associate Director, Relationship Management, EAB Seramount

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Associate Director, Relationship Management, EAB Seramount

Location : Washington, D.C.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

Number : 599200

Job Category : Sales

Job Department : Commercial

Job Family : Professional Sales

Job Type : Full Time

Level : Manager

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities.

From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, advancement, and the workplace.

Seramount, part of EAB, is a strategic business dedicated to advancing diversity, equity, and inclusion (DEI) in the workplace.

We serve forward-thinking organizations with integrated tools that provide a strategic and holistic map for setting new standards for workplace culture.

The Role in Brief :

EAB Seramount Associate Directors, Relationship Management are the senior contact for all partner interactions in the Seramount service, renewal, and upsell process.

They are responsible for strengthening and directing executive member relationships, promoting partner utilization and engagement, and driving revenue growth through retention and upsell efforts.

Incumbents meet with (in person and via phone / Zoom) executives (CDOs, CHROs, etc.) at partner organizations to understand their needs and challenges with membership, partner to problem solve, and paint a vision for continued membership and growth opportunity.

Additionally, Directors / Associate Directors, Relationship Management develop and execute strategic plans for serving, renewing, and expanding partnerships within an assigned pool of organizations.

This role may be based in EAB’s Washington, DC office; Richmond, VA office; or is open to remote work within the continental U.

S. This hire will report into the Managing Director, Seramount's Relationship Expansion team. This position is also posted at the Director level;

candidates are being considered at both levels for the current opening.

Primary Responsibilities :

• Develop deep knowledge of major players in corporate DEI industry
• Develop strong knowledge of Seramount offerings (across Diversity Best Practices, consulting, events, etc.)
• Increase knowledge of diversity, equity, and inclusion by attending member conferences / events, reading research reports, and participating in advisory / consulting calls with partners
• Serve as the voice of the market, sharing learnings to inform product and services
• Serve as the voice of the partner, reporting back to other internal key stakeholders
• Share member intelligence with key internal stakeholders to foster a more collaborative and connected service approach
• Use consultative selling skills to determine the needs of our partners and how we can best help them meet their objectives;

this may mean challenging partner assumptions

• Collect, review, and understand member strategic plan; deep knowledge of priorities at organizational level
• Develop knowledge of partners’ contracting processes, budget cycles, and decision-making processes and players
• Understand partner internal politics and key stakeholders
• Understand partner financial situation and incorporate into renewal & upsell strategy

Basic Qualifications :

• Proven record of professional success
• Ability to communicate effectively with senior executives, both spoken and written
• Willingness to travel up to 30%
• Valid U.S. driver’s license
• Must possess a minimum of 5+ years’ post-undergraduate experience encompassing at least three of the following :
• Client or account management experience
• Consulting or service delivery experience
• Presentation and facilitation experience
• Leadership experience

Ideal Qualifications :

• Analytical thinking skills and ability to manage processes, projects, and operations
• Experience building relationships internally and externally; ability to collaborate effectively and manage multiple clients
• Proven negotiation skills with the ability to deliver results, meet goals and deadlines, and accountability to meet monthly, quarterly, and annual financial goals
• Proven experience managing multiple competing priorities to deliver successful outcomes
• Ability to successfully overcome challenges or obstacles
• Experience developing personal organization tactics to meet business goals
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

Compensation :

The anticipated starting salary range for this role is $50,000 - $80,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location.

This hire will additionally be eligible for lucrative uncapped incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

At EAB, we believe that to fulfill our mission to make education smarter and our communities stronger we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need.

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