Sr. Supply Chain Operations Manager

Cloud Supply Chain Position

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

In this role, you will be working on key projects and business initiatives. The primary focus will be on process improvements driving operational excellence.

Lead virtual teams to deliver infrastructure predictably based on our customer needs.

Create methods and processes to collect critical data about deployments, progress, and dependencies.

Partner with the Engineering teams to identify automation opportunities that will increase the capability to deliver against critical milestones for deployments.

Partner upstream with the Capacity Planning and our internal Capacity Management teams.

Partner with Planning teams to understand the demand and challenges of deployments to anticipate and solve.

Develop an understanding of hardware @types being deployed and work with the supply chain organization to resolve issues.

Partner with process and reporting teams to develop actionable dashboards that will help drive daily and weekly triage of blockers.

Own metrics and analytics that show the performance against goals.

Be proactive in identifying continuous improvement areas.

Identify program and process improvements to help deliver better predictability across all cloud offerings.

Exceptional written communication and presentation skills.

Provide Engineering teams with business capabilities / use cases / scenarios to articulate clear business requirements, aligned to our vision.

Build & maintain strong and collaborative relationships and trusted partnerships across the Azure landscape.

Qualifications

Required Qualifications :

Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 7+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience.

OR Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience.

OR equivalent experience.

3+ years of proficiency in data analytics - Prior experience with typical data management systems and tools such as SQL.

Other Requirements :

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings :

Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter

Preferred Qualifications :

Bachelor's degree in industrial engineering, Operations Management, Supply Chain, or a related technical degree, MBA Preferred?

Minimum of 8+ years' consulting and / or information technologies in a supply chain supporting hardware or software?

Experience in project or program management with proven track record of successfully setting up and executing supply chain operational processes?

Experience in working with global and cross-functional internal and external teams in a fast-paced environment?

Experience in leading cross functional teams for supply chain operations?

Cloud / high tech supply chain experience is a plus?

Excellent analytical skills; ability to understand business needs and translate them into technical solutions, including analysis specifications and models.

Automation experience is a plus

Supply Planning IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Microsoft will accept applications for the role until November 3, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.