Job Description
Your Career
As a Sr. Product Manager for Global Customer Support in IT, you will be instrumental in evolving our Customer support portal (CSP) for customer asset and licensing engagement.
The CSP is our single point of engagement for our customers to manage their portfolio with PAN, this includes licenses, accounts, access and coverage / usage.
You will be responsible for innovating and building infrastructure that is critical to the success of our CSP cloud based offerings.
You'll play a key role in disrupting the security industry and fundamentally changing how customers seamlessly access our security technology, resulting in a more secure digital environment.
In addition to your own creativity, you will rely on interaction with customers and partners to understand the requirements and needs that they face in their environments on a day to day basis.
You'll deliver product functionality for service providers that matches the level of innovation found throughout our organization.
You think about products differently, facing difficult challenges, and innovating solutions never created before. You will be involved through all stages of the life cycle : conception, definition, development, release, and post release activities.
Your Impact
Collaborating with Product, GCS operations, strategy, and IT teams to build product related sales and marketing materials enthusiastically endorse the products and product strategy both internally and externally
Define and deliver critical components of our infrastructure
Work closely with all cross functional teams to build and deliver CSP services
Understand and write product requirements for CSP in coordination with peer product managers
Understand how all our security products work and identify what is needed for them to be successful in the cloud environment
Develop creative features in support of a product strategy to address emerging needs
Develop product roadmaps and services for supporting evolving PAN product and customer needs
Market and customer analysis, requirements development, business case, collateral, pricing, product strategy, and product positioning
Able to effectively communicate with all invested areas of the organization, from engineering to sales
Willingness to travel to further customer engagement and relationship development
Anticipates future needs and works to get ahead of potential client needs or requirements
Feature prioritization and tradeoff decision making