INFORMATION TECHNOLOGY SERVICE DELIVERY MANAGER
ELIGIBILITY :
Graduate / Postgraduate with 10+ years of relevant experience
JOB OVERVIEW :
The Service Delivery Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Delivery Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.
MUST HAVES :
Knowledge and experience in cross-functional management methods and techniques.
Knowledge of IT applications, processes, software, and equipment.
Strong organizational, presentation, and customer service skills.
Skill in strategic planning with an ability to think ahead and plan over a 6 - 12 months time span.
Skill in planning and preparing written communications.
Skill in leading people and getting results with a strong customer orientation.
Interpersonal skills : such as telephony skills, communication skills, active listening, and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to work in a team and communicate effectively.
Service awareness of all organizations key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
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