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Support Specialist II

VirtualVocations
Irving, Texas, United States
Full-time

A company is looking for a Support Specialist II to manage client inquiries and improve support processes.Key ResponsibilitiesServe as the primary expert for a designated client group, addressing complex issuesManage a high volume of inquiries while collaborating with various teamsEnhance support processes and drive efficiency in client interactionsRequired Qualifications3+ years of experience in customer support-based rolesExperience in a customer-facing role focused on troubleshootingProficiency in updating and documenting workflows and processesAbility to manage multiple tasks and prioritize effectivelyExperience working cross-functionally with key stakeholders

4 days ago
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