What you will do
We are seeking an energetic and flexible Full -Time Patient Care Coordinator to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment.
This role reports directly to the Dispensary Manager.
Highlighted Responsibilities
- Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
- Assists patients and caregivers through the dispensary process / experience
- Helps to trains other team members in the use of cannabis-based medicines
- Completes operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges
- Must comply with all state laws and regulations
- Participates in recordkeeping and reporting necessary for State Compliance
- Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
- Works on company initiatives to achieve set goals and performance indicators
- Educates patients on the proper use and storage of medical cannabis medications
- Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider’s recommendation
- Provides exceptional customer service to patients, potential patients, caregivers, and providers
- Maintains cash register and accountability for assigned drawer
- Completes opening / closing procedures as assigned
- Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
- Assists with the incoming orders, shipments, and deliveries of supplies
- Attends staff meetings, continuing education, as directed
- Maintains and safeguards entrusted confidential information
- Works with eCommerce platform to review and approve online orders and patient accounts
- Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
- Ability to pass background check and drug test as required by law.
- Performs other duties as assigned.
Qualifications
- A high school diploma and 1-3 years’ experience in a retail environment
- Proficiency with MS Office required
- Experience working in a healthcare setting is preferred
- Excellent communication skills, verbal and written
- Ability to work in a team environment, as well as independently
- Ability to handle multiple tasks simultaneously
- Ability to work in a fast-paced environment
- Adaptable to change in the work environment
- At least 21 years of age as required by law
- Weekend availability
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