Success Coach

EdPlus at ASU seeks a friendly, empathetic, energetic, and articulate Success Coach to join our high-performing team in the Success Coaching Center.

The Success Coach partners with students in thoughtful and creative ways that guide and motivate them to reach their full potential.

Through quality conversation and meaningful exploration, the coach will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines.

The Success Coach builds working relationships with colleges and advising teams across ASU and ensures students have access to necessary resources and tools.

Essential Duties :

• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coaches’ students in developing a plan to achieve their academic and career goals.
• Provides high-quality student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
• Provides support for student accountability and success.
• Works to build student knowledge, skills, attitudes, and beliefs that support success.
• Identifies areas for growth and opportunity and creates a personal development plan for students.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Provides guidance and mentorship to new coaches.
• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitors student engagement via dashboards and implements interventions as prescribed.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications :

Bachelor's degree AND two (2) years previous experience in one or more of the following : advising, student recruitment / retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning;

OR, Any equivalent combination of experience and / or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications :

• Evidence of a Bachelor's degree or higher in a related field.
• Evidence of service and people-oriented mindset and experience in helping others, especially related to life or career coaching, counseling, or education.
• Evidence of effective and persuasive communication and presentation skills.
• Experience with online programs and students in a higher education environment.
• Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Experience using Salesforce applications.
• Experience working in a fast-paced, structured, sometimes repetitive environment with a variety of projects subject to quickly changing priorities.
• Experience working with large populations of students, clients, or teams.
• Strong organizational, time management, and prioritization skills, and attention to detail.
• Experience with texting, social media, and chat.
• Experience in following guidelines, structure, and established policy to deliver accurate and precise information.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

ASU offers a total compensation package that includes valuable employee benefits. Click

to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts
30+ days ago