Mortgage Closing Manager

SCHEDULE :   Full-time ; Monday through Friday (8 : 00 am – 5 : 00 pm) with overtime as needed.

LOCATION :   1009 2nd St, Coralville, IA 52241

BENEFITS : Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE :

The Mortgage Closing Manager is responsible for directing and overseeing the efforts of the loan closing team to ensure loans are closed according to the established policies and procedures. This position will hire, train, and lead the Mortgage Loan Closing and Title Specialist teams, which include evaluating files for accuracy, completion and compliance with all state and federal regulations and policies as well as secondary market and in-house product and program guidelines. Additional responsibilities include analyzing relevant title issues and coaching team as needed with resolution options. As a key member of the leadership team, the Mortgage Closing Manager will act as an expert in all matters pertaining to closing operations and will collaborate with Management to promote a positive employee and customer experience by examining and implementing new closing processes / procedures as required, to ensure professional and timely transactions.

A successful Closing Manager must be organized, highly detailed oriented, and possess excellent time management skills to meet critical deadlines in a fast-paced work environment. This position will assist with ensuring operations are efficient and effective by working closely and directly communicating with lenders, borrowers, realtors, attorneys, third party vendors, and operational staff. The ability to effectively communicate with others and provide a high-level of customer service is required. A s part of the overall bank team, the Mortgage Closing Manager is expected to help with department projects.

ACCOUNTABILITIES :

Supervisory Duties and Departmental Management :

• Carry out supervisory responsibilities per the organization's policies and applicable laws.
• Select, train, motivate, and develop a diverse and momentum creating closing and title team.

Develop and clearly communicate closer and title performance guidelines and expectations.

Manage Closing pipeline :

Reassign files as necessary to confirm appropriate distribution of file count between Mortgage Closers.

Communicate with lenders to adjust closing dates, as necessary.

Monitor pipeline and assign files as necessary to confirm appropriate distribution of file count between Mortgage Title Specialists.

Loan Administration and Support :

Ongoing Education / Other Duties :

Quality Control :

EDUCATION AND SPECIAL REQUIREMENTS :

EQUAL OPPORTUNITY EMPLOYER

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