End User IT support

Technical Support : Provide first-level technical support to end-users via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity.

Troubleshooting : Troubleshoot and diagnose technical issues, using tools provided by customer.

Incident Management : Manage and resolve incidents in a timely and efficient manner, ensuring on time support to business team.

Communication : Timely communication within the team and to business team for requirement and information.

Knowledge Management : Update help documents on regular basis.

Ticket Management : Manage and update accurate incident and change information in the ticket tool

Collaboration : Collaborate with other IT teams, such as L2 and L3 support, to resolve technical issues on site.

Customer Satisfaction : Ensure high levels of customer satisfaction, responding to user feedback and concerns in a professional manner.

Requirements :

Education : Bachelor's degree or Relevant diploma in Information Technology, or a related field.

Technical Skills :

Proficiency in operating systems (Windows 10, Windows 11, Linux)

Familiarity with Microsoft Office 365 concept and application configuration and troubleshooting.

Basic understanding of network fundamentals (TCP / IP, DNS, DHCP)

Knowledge of ITIL

Experience : 0-2 years of experience in IT support, preferably in corporate.

Soft Skills :

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to work in a fast-paced, dynamic environment

Customer-focused and results-driven approach, User centric approach.

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