Job Description
Job Description
The entry-level Customer Service and Sales Representative will be responsible for communicating with prospective customers on behalf of our exclusive clientele and closing sales.
The entry-level Customer Service and Sales Representative will provide product / service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our clients.
The primary objective is to drive performance improvements and brand recognition. As a Customer Service and Sales Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.
We seek someone with a high level of performance and a drive to succeed. You are excited to work in a fast-paced setting and handle the daily nuances of working with multiple personalities.
Your communication skills are next-level, including an empathetic demeanor and expert active listening ability. Ultimately, the objective is to ensure we meet excellent service standards to maintain customer and client satisfaction.
Customer Service and Sales Representative Responsibilities :
- Work with customers daily to provide product and service information, close sales, address and resolve concerns, and process order requests and escalations
- Build sustainable relationships and trust among customers through open and interactive conversations
- Interpret customer needs utilizing consultative and active listening skills to provide tailored product / service recommendations that best suit their lifestyle and generate sales for our clients
- Manage customer complaints with ease and efficiency, provide practical solutions, and escalate to necessary departments to ensure a prompt resolution
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance
- Go the extra mile to engage and support customers.
Customer Service and Sales Representative Requirements :
- At least 1-2 years of proven Customer Service, Customer Support, Client Facing, or Sales Experience
- Track record of high-level performance and an intense desire for growth and advancement
- Confidant overturning objections and closing sales
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multitask, prioritize, and manage time efficiently in a fast-paced, entrepreneurial environment
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