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Field Service Engineer - Laboratory Instrumentation
Field Service Engineer - Laboratory InstrumentationMettler-Toledo International Inc. • Houston, TX, US
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Field Service Engineer - Laboratory Instrumentation

Field Service Engineer - Laboratory Instrumentation

Mettler-Toledo International Inc. • Houston, TX, US
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Our Opening and Your Responsibilities

Reporting to Field Service Manager, the Field Service Engineer will conduct on-site installations, repairs, preventive maintenance, and customer training (hardware, software, and limited applications) for assigned instrumentation. Support the North American Service Operations to include Field Service, In-House Repair, Sales, Customer Service, and Product Management. The position will represent the Mettler Toledo standard of 'Trusted Advisor' to our customers.

Essential Duties and Responsibilities include :

  • Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor, and sampling solution systems, proprietary software, and associated applications.
  • Establish and maintain the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation, and training throughout the product lifecycle.
  • Consistently document, communicate, and manage customer issues with the Sales, Service, and support teams.
  • Proactively prioritize, schedule, track, and execute service assignments to satisfactory completion.
  • Document and report scheduling, utilization, and escalation in a timely manner.
  • Possess general software literacy and knowledge of Windows-based operating systems.
  • Overnight Travel requirements in excess of 50%, that may include extended overnight trips inside and outside assigned U.S. territory with international travel for service product training.
  • Demonstrates exemplary skills in customer relations and enhance customer satisfaction / perceptions by providing value-added services (e.g., Equipment Qualification).

What You Need to Succeed

  • Bachelor's degree in chemistry, chemical engineering, mechanical, or electrical field is preferred.
  • Minimum 2-4 years of experience, or equivalent education in electronic / electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems.
  • Ability to travel around 75% overnight travel. Territory includes Texas, Arkansas, Mississippi, Alabama, Tennessee, Florida, Georgia, and Oklahoma. Location in Houston, TX area is ideal.
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
  • Valid Driver's License and clean driving record.
  • Knowledge of SAP is a plus.

    • This position is considered safety sensitive and is subject to drug testing as permitted by law.

    Our Offer to You

  • Medical, dental, and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
  • Tuition reimbursement, perks, and discounts.
  • Parental and caregiver leave programs.
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
  • Global market strength and worldwide leadership in precision instrumentation.
  • A brand name that is identified worldwide with precision, quality, and innovation.
  • Thousands of patents, design, and innovation awards across Mettler Toledo.
  • Global recognition for the quality of our products and services.

    • About Mettler Toledo

    Working at METTLER TOLEDO AutoChem Inc. means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

    • Equal Opportunity Employment

    We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

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    Field Service Engineer • Houston, TX, US