Customer Service/Inside Sales Rep (Hybrid option available)

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• $ Hourly rate, plus monthly commissions $

Summary

The Inside Sales Representative is responsible for the overall increasing of sales with both existing and prospective customers.

This position will focus largely on executing in / outbound calls, establishing strong relationships with new customers, achieving designated monthly sales metrics and supporting the customer service team.

Please note : Training will be in person. After demonstrating proficiency in all aspects of position, there is a hybrid option available.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Details

of work

Overall responsibility to drive customer sales and to ensure an excellent customer service experience by executing the following :

• Build rapport with customers through professional phone etiquette and delivery of service throughout the entire customer sales lifecycle.
• Proactively engage in customer education ensuring product and application is completely understood.
• Contribute ideas and suggestions to proactively resolve any issues that arise throughout the customer interaction.
• Actively engaged in developing leads, proactively calling interested and prospective customers and driving opportunities to present additional products to current customers.
• Appropriate customer follow-up as needed to ensure customer service excellence.
• Achieve and exceed weekly, monthly and annual sales metrics.

Responsible for

• Data maintenance of all customer and sales related information is accurate and appropriately documented, within customer tracking systems, to ensure safety and security of information.
• Participate in activities designed to improve customer satisfaction and business performance.
• Continual education on all products (current and new) to ensure proficiency in answering customer questions and resoling issues as appropriate.
• Partnering with other team members throughout the organization to ensure customer service excellence and providing additional resources as needed.

Other duties as needed.

Competencies

Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies / competencies.

• Plan and organize work : Re quire the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.
• Interpersonal communication : Effectively communicate, develop and foster strong working relationships with drives team growth, engagement and productivity.
• Collaboration : Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose
• Deliver consistent results : Follow through on tasks and goals so that support team / operations success and improvements.
• Job Knowledge / Technical Knowledge : Level of expertise in job and the extent to which new information and skills are applied.

Understands work responsibilities and adds to knowledge and skills.

Supervisory responsibilities

n / a

Work environment

The primary work environment is in the office area. The noise level in the work environment is low.

Physical demands

The physical demands of this position are typical of office environment.

Travel required

n / a

Required education and experience

• High School Diploma, associate degree preferred.
• 3-5 years' experience inside sales / customer service environment.
• Call center phone system / cloud based contact center-Five9 experience a plus
• Proven track record of successful sales experience preferred.
• Excellent communication / customer relations skills with a strong attention to detail and critical thinking aptitude.
• Ability to work in a self-motivating, face-paced results-oriented environment.
• Data entry / CRM experience

Strong computer skills with experience using Microsoft products including : Outlook, SharePoint, Teams, Excel

Additional eligibility requirements

n / a

Work authorization / security clearance requirements

n / a

Affirmative Action / EEO statement

Bioderm is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.