To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Primary scope of position includes but is not limited to :
- Support dealers and customers in helping to identify and quote parts.
- Daily use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts.
- Communicate frequently with factories to receive technical direction to identify parts.
- Communicate frequently with local Technical Centers and local Parts Facilities to identify parts.
- Process incoming quotes and orders from dealer’s direct sales customers.
- Check account status and update account information, enter new customer data into the system.
- Order processing (quoting, order entry, P.O. receiving and invoice processing).
- Filing (keep customer files, sales orders, invoices and credit card receipts).
- Credit card processing (process credit card purchases via online credit card system).
- Customer service (take incoming phone calls).
- Process return authorizations.
- Follow up on open quotes and order daily.
- Upload and maintain customer accounting documents to Docushare.
- Other duties as assigned.
Minimum Requirements :
- Bachelor’s Degree from an accredited university.
- Must have mechanical aptitude to understand parts and electrical drawings.
- Must have high level of analytical / problem solving skills and critical thinking.
- Must have good organizational skills.
- Customer service phone skills.
- SAP experience is preferred.
- Ability to multi-task in fast paced environment.
- Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
- Excellent verbal and written communication skills.
WORK ENVIRONMENT : Warehouse, showroom, and office environment will be experienced. Exposure to possible hazards may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
PHYSICAL DEMANDS : Frequent : standing, walking, bending, stooping, lifting, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements.
Periodic : operating power equipment, sitting at desk, utilizing computers and phones.
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