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Senior Manager Business Process Outsourcing

VirtualVocations
Paterson, New Jersey, United States
Full-time

A company is looking for a Senior Manager, Business Process Outsourcing.Key ResponsibilitiesSpearhead the execution of scaling exceptional client experiences through BPOLead vendor management and operational aspects with BPO partnersEstablish feedback loops to amplify the voice of the client across the organizationRequired Qualifications5+ years in a leadership role with experience in BPO operationsDemonstrated ability to build, coach, and empower teamsStrong vision for client experience and passion for client satisfactionExperience in process mapping and process improvementBilingualism in French and English is considered a strong asset

9 hours ago
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