Customer Retention Team Lead

Customer Retention Team Lead

We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don't let that corporate description fool youthe people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

We are hiring a Customer Retention Team Lead to join our Customer Success team! This role will be responsible for reducing delinquent customer churn and increasing customer satisfaction. In addition to maintaining strong customer relationships through direct interactions, this role will shape and guide the retention strategy, ensure process excellence, and support overall team performance. The Customer Retention Team Lead will be responsible for identifying trends, coaching team members, and partnering with cross-functional partners to drive retention results and improve the overall customer experience.

What You'll Do

• Lead retention strategy by analyzing trends, reducing churn, and driving long-term customer value
• Coach and support Retention Specialists through 1 : 1s, feedback, and performance reviews
• Personally manage a portfolio of at-risk accounts to model effective retention outreach
• Gather and analyze customer feedback to identify recurring issues and surface insights
• Collaborate cross-functionally with Sales, Product, and Support to improve customer experience
• Own and optimize retention processes, playbooks, and performance reporting
• Ensure accurate CRM usage and documentation across tools like Vitally and Salesforce
• Support onboarding and ongoing development for new and existing team members

What You'll Bring

Benefits & Compensation

This is a salaried / hourly position at CompanyCam. Our starting salary is $55,000 - $63,000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn't align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email jobs@companycam.com and we'll respond to your email promptly. Do not include any medical or health information in your email.