Program Manager

Do you enjoy creating amazing brand experiences? Are you adept at managing a diverse portfolio of clients and stakeholders?

Do you have a history of keeping all of the balls in the air?

Aardvark Studios is looking for an experienced Program Manager to join an existing group of A-Players who are responsible for managing activations that enable brands to connect with consumers where they live, work and play.

Program Managers’ are responsible for the successful planning, execution, and completion of our mobile tours, which include collaboration with our Sales Team and engaging & supporting our clients in achieving their goals.

To be successful in this role, candidates must possess both client and project management skills, be able to collaborate across our organization and influence without authority.

The position is client facing, requiring a high sense of ownership, effective communication skills and prior work experience that shows the ability to solve problems creatively.

This is a fast-paced, exciting and dynamic environment that allows team members to have a major impact while creating activations and experiences that blow consumers away!

QUALIFICATIONS :

What makes you the ideal candidate :

Bachelor's Degree in appropriate field of study or equivalent work experience

A minimum of 3 years project management experience with a solid foundation in process and procedures

At least 3 years experience hiring and managing a team of 3 or more direct reports

3 years experience of accountability and demonstrated success in managing a budget

Of service mindset, excited to go the extra mile to improve the experience of others

Must be a creative problem-solver who is calm under pressure and prepared to adapt plans to meet new expectations or challenges

Must be self-motivated and reliable with the ability to prioritize competing demands with minimal daily supervision

Flexible and confident in pivoting to new solutions to adapt to changing expectations, operating conditions or unforeseen barriers

Extremely well organized and experience in managing multiple priorities

A true team player willing and able to assist with whatever is needed on short notice -including the ability to put in long hours, work some weekends

Strong computer skills and spreadsheet-based analytical, budgeting and reporting capabilities - expert in Microsoft Office (Word, Excel, PowerPoint) and Google Suite

Responsibilities :

Own the program timeline and budget

Lead cross-functional team(s) to meet program timeline, budget and exceed client expectations

Serve as primary point of contact with the client, thus building rapport to ensure desired outcomes and drive repeat business

Owns the program budget

Creatively solve problems as they arise

Hire, train, and inspire tour personnel, including drivers, tour managers and brand ambassadors

Responsible for program reporting, event execution, KPI analysis and post-tour recap reviews

Some weekends and travel may be required

How we’ll measure success :

Client Satisfaction

Timeline & Budget Goals

Tour Staff Performance & Satisfaction

Event Uptime

What we offer :

Highly competitive base salary (Note : some positions may include a bonus structure)

• Paid time off; medical / dental / vision benefits; short & long-term disability options; retirement matching after 1 year;
• amazing office / amenities including complimentary on-site private-use gym; free electric car charging; full working kitchen;

and a dog-friendly workspace!

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