Kitchen Shift Manager - The City Forum

🧑‍🍳 About the Role

The City Forum is looking for an energetic and hands-on Kitchen Shift Manager to lead daily kitchen operations across two fun and fast-paced food prep and service areas. You’ll play a key role in ensuring high-quality food, smooth service, and a clean, safe work environment.

This is a great opportunity for someone with food service experience who’s ready to take the next step into leadership—or a proven team lead looking to grow with a dynamic company. We’re seeking someone who thrives in a high-energy setting, leads by example, and knows how to keep a kitchen running smoothly, even on our busiest days.

✅ What You’ll Be Doing

Guest Satisfaction

Ensure guests consistently receive friendly, fast, and high-quality service.

Maintain presentation and portion standards according to recipes.

Handle guest feedback and escalate concerns when necessary.

Coordinate with front-of-house and events teams for smooth service.

Kitchen Operations

Lead and support kitchen team members during shifts.

Move between prep and service areas to manage flow and task execution.

Oversee food quality, prep timing, and shift-level inventory needs.

Keep kitchens safe, clean, and stocked; report any equipment or supply issues.

Support training and coaching for new and existing team members.

Policy & Procedure Compliance

Enforce all food safety, sanitation, and health code standards.

Ensure compliance with inventory procedures, cash handling, and shift checklists.

Follow company SOPs for ordering, receiving, and storing supplies.

🏆 What Success Looks Like

Consistently high-quality food served on time and to spec.

Positive guest feedback and smooth event coordination.

Minimal waste and effective inventory control.

A well-trained, efficient, and motivated kitchen team.

Clean inspections and strong adherence to food safety protocols.

📋 What You’ll Need

High school diploma or equivalent (culinary training a plus).

Experience in food service or hospitality (leadership experience preferred).

Strong multitasking and communication skills.

ServSafe or food handler certification preferred.

Familiarity with POS systems, inventory, and scheduling tools is a plus.

Ability to work evenings, weekends, and holidays as needed.

🏃‍♂️ Physical Requirements

Standing and walking for long periods during shifts.

Frequent bending, lifting (up to 25 lbs), and reaching.

Working in varied environments (hot kitchens, coolers, freezers).

Ability to handle kitchen tools, read screens and labels, and assist with event setup.

🎉 Why Join Us?

The City Forum is one of the largest indoor entertainment centers in the country—and our food program is a key part of the guest experience. We offer competitive pay, a fun and supportive team culture, and opportunities for advancement.

Ready to step into a leadership role and keep things cooking? Apply now to join The City Forum’s Food & Beverage Team!

Full-time, Day, eveninig, nights

Schedule varies based on business needs

Weekend (Saturday and Sunday) and holiday (except Easter, Thanksgiving, and Christmas) availability required

Compensation details : 19-20 Hourly Wage

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