Senior Systems Engineer - Atlassian

Who We Are :

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices.

Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world.

Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting.

No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products.

SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.

Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization.

The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers.

SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact :

You are a seasoned SME in Atlassian products such as Jira, Confluence, and Bitbucket. You are also knowledgeable in enterprise standard plugins used alongside those apps, such as ScriptRunner, Structure, Better Content Archiving, and Tempo Timesheets.

You will not only perform standard Atlassian administrative duties, but also develop custom solutions involving automations and integrations with tools within and outside the Atlassian ecosystem.

You will manage and oversee the design, standardization, and implementation of best-in-class Atlassian technologies and policies in line with the goals of SiriusXM.

As a senior-level professional, you will also actively mentor junior members of the team, and lead by example in both your technical knowledge, but also your professional integrity.

We are a team of passionate Atlassian enthusiasts, and our goal is to continue to nurture and raise Atlassian professionals.

What you'll do :

• Design and develop workflows; build custom applications; develop mechanisms to automate manual processes
• Evaluate and deploy application version upgrades and 3rd party add-ons
• Manage integrations between Atlassian applications and other systems, e.g. Salesforce, Slack, ServiceNow
• Assist users with Jira configuration and customization while adhering to established best practices
• Assist users with Confluence wiki content management and customization, promote adoption of internal wiki knowledge base
• Identifying opportunities for improvement and implementing automation of manual tasks
• Assist users with Bitbucket configuration and repository management questions
• Participate in an on-call rotation, triaging application incidents and customer escalations
• Mentor and train other engineers responsible for assisting with maintenance and support of the Atlassian platform

What you'll need :

• BS degree or equivalent in Information Systems, related technical field or equivalent practical experience
• 3-5 years experience administering Atlassian tools (Jira, Confluence, Bitbucket) at an enterprise level
• Experience managing Atlassian add-ons, like Tempo Timesheets, Structure, and Adaptavist ScriptRunner
• Experience implementing complex Jira workflows, screens, custom fields, and a solid understanding of how Agile Boards relate to projects
• Experience with implementing and managing time tracking in an enterprise
• Scripting experience in Groovy and familiarity with REST API
• Extensive experience in an internal / external IT support role, and a passion for engaged Enterprise support
• Knowledge of Linux OS and commands
• Experience with parsing and understanding application logs for troubleshooting
• SQL familiarity (Postgres) and good understanding of DB tables within the Atlassian context

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