Director of Operations

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life.

By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

Title : Director of Operations

Location : Rochester, NY (on site)

Compensation : $105,000-$115,000

Overview :

The Director of Operations is a key leadership role responsible for overseeing the day-to-day operations of our Rochester office.

The role typically involves a range of responsibilities aimed at ensuring the delivery of high-quality home care services to clients while also managing the agency’s resources effectively.

Candidates must reside in / near Rochester or be willing to commute to our Rochester office 5 days per week.

Responsibilities :

Leadership and Management : Provide leadership to the Rochester staff including nurses, caregivers, administrative personnel, and other employees.

Create a positive and supportive work environment that fosters teamwork and professional growth.

• Compliance and Regulations : Ensure the office is in compliance with all relevant healthcare regulations, updating the office’s policies and procedures and implementing strategies to train both in-house and community-based staff as applicable.
• Fiscal Oversight : Monitor service delivery, control costs / limit unnecessary spending, optimizing revenue, and ensuring the office meets established performance goals.
• Recruitment and Staff Development : Oversee the office’s recruitment processes, train, and supervise staff members. Work collaboratively with nurses, caregivers, administrative personnel, and other employees.
• Quality Assurance : Oversee quality assurance to maintain and improve the quality of care provided to clients. This may involve audits, administering surveys and reviewing results, and making improvements as needed.
• Client Satisfaction : Ensure that clients receive appropriate and compassionate care. Address any concerns or complaints from clients and their families promptly and effectively.
• Marketing and Growth : Develop marketing strategies to promote the agencys services and expand its client base. This may involve building relationships with referral sources, networking, and developing partnerships in the community.
• Emergency Preparedness : Work collaboratively with senior leadership to develop and maintain emergency preparedness plans to ensure that the office can respond effectively to emergencies or disasters.

Qualifications :

• A bachelors degree in healthcare management, business, or other related field. Masters degree preferred.
• A minimum of 5 years in a management level position overseeing cross-functional teams.
• Extensive experience in the healthcare field; home and / or community-based services strongly desired.
• Technical acuity with HR software (ex. Workday) needed for payroll or timekeeping as well as electronic health record systems.
• Experience recruiting, hiring, and training new employees.
• Demonstrated ability to handle employee relations matters, including conflict resolution and maintaining a positive work environment.
• Strong organizational and time management skills are important for managing various functions and meeting deadlines.
• Ability to think strategically
• Exceptional interpersonal and communication skills.
Benefits :
• 401(k)
• 401(k)
• Health Insurance
• Dental / Vision
• Aflac
• Paid time off

Schedule :

Monday to Friday, 9 5 pm (in-office)

Work Location :

Rochester, NY, in-person

Always Compassionate Health provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law.

All employment related decisions are based solely on relevant criteria including experience and suitability.