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Technical Support Specialist

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Global Technical Support Specialist.Key ResponsibilitiesManage the ticket queue and respond to inbound support requestsProvide front-line support for superusers, counselors, providers, and clientsTroubleshoot software and hardware issues, documenting findings in the Lyra platform and Salesforce CRMRequired QualificationsStrong technical SaaS support backgroundExperience troubleshooting Salesforce as an admin or junior developerExpertise in ticketing systems such as Zendesk, ServiceNow, or JiraAbility to learn the platform architecture and functionsBasic understanding of SQL Server database

12 days ago
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