Overview :
This position utilizes technical proficiency to perform data analysis, identify user needs, and provide daily operational business system support.
Gathers business requirements, conducts needs assessments, and identifies functional specifications to ensure that developed solutions support business objectives.
Determines and ensures compliance with system requirements. May involve elements of system testing or development.
Responsibilities :
- Data Analysis - Sources, compiles, and interprets data. Performs basic analysis for accuracy and efficiencies, effectively communicates analysis output.
- System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience.
Assists in implementing recommended modifications and enhancements.
Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation.
Ensures compliance through monitoring and analysis.
Reporting - Produces reports based on data analysis, user input, and system testing. Assists in the identification of potential issues or areas of improvement.
Qualifications :
Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support
First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here : https : / / jobs.firstcitizens.com / benefits
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