UX Researcher

As UX Research Associate / UX Researcher (Contract), you will be responsible for facilitating of a wide array of user experience research projects through our customer research panel.

This critical role will partner with the UX Research Community Manager in support of the entire enterprise as it seeks to create customer-centric products, solutions, and experiences.

Responsibilities :

• Develop research plans that propose the right methodology for internal clients' needs
• Coordinate responsibilities of any other required resources (legal, recruitment, etc)
• Leverage a diverse set of research methodologies (i.e. surveys, unmoderated and moderated qualitative research like interviews and focus groups, usability testing) to uncover desired learnings
• Play the lead role in all project meetings

Responsibilities :

Develop research plans that propose the right methodology for internal clients' needs

Coordinate responsibilities of any other required resources

Leverage a diverse set of research methodologies (i.e. survey, unmoderated and moderated qual) to uncover desired learnings

Manage internal 'clients' by responding to their inquiries and informing them of project status and timing

Play the lead role in all project meetings

Independently query and analyze data to extract research findings

Create results readouts containing detailed findings slides, each with one clear, key message and supporting statements and an executive summary highlighting key findings and offering recommendations back to the team

Demonstrate strong self-management skills and envision solutions for anticipated challenges

Work with other teams to create and iterate concepts on short Agile timelines

About You :

You're deeply curious and have a strong desire to learn more

You can work efficiently and independently with minimal supervision required

You have a deep-rooted need for perfection and seek to deliver high-quality, visually appealing results

You have strong team leadership skills

You are able to demonstrate your ability to collaborate and work seamlessly with cross-functional teams and across multiple priorities and initiatives, simultaneously

You encourage open and frequent communication, as necessary

You can manage your personal schedule and priorities in sync with the team schedule and priorities

You have a demonstrated mastery of Excel, PowerPoint and other data visualization tools

Relevant Experience :

2-5+ years of proven success leading user experience (or market) research projects with strong knowledge of research principles & methodology

Demonstrated experience conducting survey, unmoderated qualitative and moderated, 1-on-1 qualitative research

Ability to interpret research findings and convey insights in a way that 'tells the story'

Experience in Agile / SCRUM environment preferred, but not required

Experience working in a fast-paced environment, across multiple business units

Working collectively and autonomously with cross-functional teams

Basic understanding of current experience design principles and trends

Detail-oriented, with highly developed organizational skills, including the ability to prioritize tasks and meet deadlines

High level of experience with recognizing complex business challenges

Advanced proficiency with user experience research tools such as UserZoom, UserTesting, AlphaUX, etc.

LI-AR1