Description
Summary :
The associate is responsible for the duties and servicesthat are of a support nature to the Revenue Cycle division ofCHRISTUS Health.
The associate ensures that all processes areperformed in a timely and efficient manner. The primary purpose ofthis position is to perform tasks that support account resolutionand reconciliation of outstanding balances for CHRISTUS Healthpatient accounts.
The position works in a cooperative teamenvironment to provide value to internal and externalcustomers.
The associate carries outhis / her duties by adhering to the highest standards of ethical andmoral conduct, acts in the best interest of CHRISTUS Health, andfully supports CHRISTUS Health's Mission, Philosophy, and corevalues of Dignity, Integrity, Compassion, Excellence andStewardship.
Responsibilities :
- Meets expectations of the applicableOneCHRISTUS Competencies : Leader of Self, Leader of Others, orLeader of Leaders.
- Performs Revenue Cyclefunctions in a manner that meets or exceeds CHRISTUS Health keyperformance metrics.
- Ensures PFS departmentalquality and productivity standards are met.
- Responsible for professional and effective written and verbalcommunication with both internal and external customers in order toresolve outstanding questions for accountresolution.
- Manages and maintains patient andpayor information to facilitate accountresolution.
- Responds to all types of accountinquiries through written, verbal or electroniccorrespondence.
- Develops and maintains workingknowledge of all functions within the RevenueCycle.
- Meets or exceeds customer expectationsand requirements, and gains customer trust andrespect.
- Compliant with all CHRISTUS Health,payer, and government regulations.
- Appropriately documents patient accounting host system or othersystems utilized by PFS in accordance with policy andprocedures.
- Provide continuous updates andinformation to the PFS Leadership Team regarding errors, issues,and trends related to activities affecting productivity,reimbursement, payment delays, and / or patientexperience.
- Has professional and effectivewritten and verbal communication.
Assembly
- Completes requestsfor supporting documentation related to account resolution, auditsand other requests and ensures delivery to appropriateparty.
- Perform support services fordepartmental Associates such as faxing of documents, copying,printing of forms, data entry and receptionrelief.
- Performs mail retrieval, sorting,distribution and inter-facility delivery duties for all BusinessOffice Associates.
- Performs scanning andelectronic upload of documents.
CashPosting
- Ensures all payments areretrieved and posted accurately and timely, post lockbox monies,EFT / ACH monies, credit card payments, and patient paymentsincluding JV entries for nonpatient cash.
- Resolves submitted work queues for missing and / or unappliedcash.
- Monitor and perform cash reconciliationto identify cash posting errors and ensure all receipts areapplied.
Customer Service
- Answers inbound calls to the department in atimely manner, consistent with department and / or industrystandards.
- Collects and provides patient andpayor information to facilitate accountresolution.
- Responds to patient and insurancecompany complaints, correspondence, inquiries, and requests forinformation.
- Collects balance owing fromthird-party payers in accordance with state and federal lawsgoverning collection practices.
Ensures that collection efforts arethorough with the overall objective being to collect theoutstanding balance in an ethical manner.
Complete Attorney requests for billing records andsubpoenas.
Requirements :
- HS Diploma or equivalent years of experiencerequired.
- Post HS educationpreferred.
- 1-3 years of experiencepreferred.
- General hospital A / R accountsknowledge is preferred.
- College education,previous Insurance Company claims experience and / or health carebilling trade school education may be considered in lieu of formalhospital experience.
Work Type : Full Time
Full Time
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