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Content Operations Specialist Job at IT Resource Hunter in Mountain View

MediabistroMountain View, CA, United States

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Direct message the job poster from IT Resource Hunter

We're Hiring! | Content Operations Specialist / Manager, UGC Community

Are you passionate about building user-generated content (UGC) communities from the ground up? Do you thrive in fast-paced, high-growth environments where you can shape strategy, build systems, and engage creators? We’re looking for a Content Operations Specialist or Manager to lead the development and growth of a thriving content ecosystem.

This role is ideal for someone who blends strategic thinking with hands-on execution, and who’s excited to own the full lifecycle of a content-driven community — from creator recruitment to content quality, community engagement, and platform innovation.

What You’ll Do

Build and scale the UGC content ecosystem from 0 to 1
Develop and manage a creator system (KOCs / KOLs) : discovery, recruitment, activation, and retention
Design incentive mechanisms and engagement programs to boost creator output and satisfaction
Plan and execute community events , interactive challenges, and content campaigns
Partner with product and marketing teams to enhance platform features and branded content initiatives
Monitor community trends and content performance to drive strategy using data analytics
Maintain content quality and safety , ensuring a positive user experience
Actively communicate with creators to address needs, gather feedback, and build loyalty

What You’ll Bring

3+ years of experience in content operations, creator / influencer management, or UGC community building

Proven track record in building or scaling a content ecosystem or creator program

Strong knowledge of community dynamics , content strategy, and user behavior

Excellent skills in content planning , user operations , and data interpretation

Exceptional cross-functional collaboration and project management abilities

Fluent in Chinese and English (written and spoken)

Bonus : Experience in news, lifestyle, or general knowledge platforms , and a product-oriented mindset

Be a key player in building a content-driven platform from the ground up

Take full ownership of impactful, strategic community-building initiatives

Collaborate with talented teams across product, marketing, and engineering

Enjoy a competitive compensation package and top-tier benefits including :

401(k) with company match

Paid time off, holidays, and parental leave

FSA and commuter benefits

Team events and activity budget

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management

Industries

Software Development

Referrals increase your chances of interviewing at IT Resource Hunter by 2x

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