Patient Services Representative

A company is looking for a Patient Services Representative.

Key Responsibilities

Provide phone customer service by scheduling appointments, processing requests, and updating patient information

Facilitate first contact resolution by addressing patient inquiries and escalating issues as necessary

Maintain professionalism and adhere to quality assurance metrics while handling a high volume of calls

Required Qualifications

High school graduate, GED, or equivalent

Experience with computer systems, including web-based applications

Preferred : 1 year of experience in a patient-focused healthcare environment

Ability to work independently and demonstrate flexibility in scheduling

Knowledge of patient confidentiality and safety standards