Product Manager | Intelligent Learning and Enablement

As Senior Product Manager of Intelligent Learning and Enablement at Epicor, you will lead the strategy and execution of transformative learning experiences that drive operational efficiency, accelerate time to value, and elevate customer satisfaction. You'll collaborate across teams to shape a clear product vision, prioritize impactful initiatives, and champion the adoption of innovative tools that reimagine the learner journey.

What you will be doing :

Define and execute the strategic direction for learning and enablement tools that improve customer experience and reduce time to value.

Build strong cross-functional partnerships to deliver solutions that meet business needs and reflect the end-user perspective.

Develop and maintain multi-year product roadmaps aligned with business goals and customer outcomes.

Advocate for the product vision across internal and external stakeholders, ensuring clarity and alignment.

Craft compelling customer stories that showcase the impact of learning tools and experiences.

Balance short-term deliverables with long-term strategic goals across competing priorities.

Leverage customer feedback, usage data, and market insights to identify high-value enhancements.

Lead adoption strategies, early adopter programs, and change management efforts with measurable KPIs.

What you will likely bring :

Proven experience in change management and process improvement.

Strong KPI tracking and reporting capabilities.

Deep understanding of user experience principles and customer-centric design.

Strategic thinking and ability to collaborate across functions.

Experience building business cases and defining success metrics.

Familiarity with AI tools and large language models (LLMs), including OpenAI and Copilot.

Ability to work with prompts and conceptualize AI-driven solutions.

What could set you apart :

Experience with product management tools such as Jira, Aha!, or ServiceNow.

Exposure to prompt engineering and Co-Pilot integrations.

Background in Agile methodologies and software development lifecycle.

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About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility : Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range :

Minimum : $60,000 USD Maximum : $170,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter : Matthew Brady