Join Our Team at Numotion!
At Numotion, the nation’s leading provider of Complex Rehabilitation Technology, we’re dedicated to transforming lives. Our mission is to help thousands of individuals with disabilities gain access to customized mobility products and services, from manual and powered wheelchairs to essential medical supplies.
We believe that everyone deserves the chance to participate fully in everyday life.
As an industry leader in CRT, we know that our strength lies in our diverse workforce. We are committed to fostering an inclusive environment that values open dialogue, active listening, and continuous improvement.
Position : Director of Operations Fulfillment
Supervises : Production / Assembly Technicians, Warehouse Technicians, Seating Technicians, Shipping / Receiving Technicians, Courier / Delivery Technicians
Summary : The Director of Operations Fulfillment will oversee efficient shipping, receiving, inventory management, assembly, and delivery at our local branch.
This role is crucial for ensuring exceptional customer service and operational excellence.
Key Responsibilities :
- Lead and inspire the order fulfillment team to achieve high customer satisfaction and retention.
- Hire, coach, and manage the performance of staff to foster their professional growth.
- Oversee all warehouse activities, including shipping / receiving, inventory management, and product returns.
- Generate inventory reports and provide actionable insights for operational improvements.
- Collaborate cross-functionally to ensure timely equipment procurement and delivery.
- Address and resolve escalations promptly, in alignment with company procedures.
- Enhance quality and efficiency to improve customer satisfaction and turnaround times.
- Schedule and manage distribution routes effectively.
- Implement best practices and drive universal operational processes within your territory.
- Utilize reporting databases to optimize business outcomes.
- Ensure compliance with all company and regulatory processes.
Required Qualifications :
- Bachelor’s degree in a related field or equivalent experience.
- Minimum of 5 years in operational roles, with at least 2 years in a supervisory position.
- Valid State Driver’s License and acceptable driving record.
- Willingness to travel frequently within assigned geographical zones.
Preferred Qualifications :
- Knowledge of complex rehabilitation equipment.
- Technical or mechanical expertise.
- Understanding of financial reporting.
- Experience in healthcare management.
- Ability to thrive in a matrixed environment and work collaboratively.
- Proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Experience with physical inventory and remote inventory management.
Leadership Principles :
- Results-Oriented : Set and achieve challenging goals.
- Forward Thinking : Connect trends to actions.
- Urgency : Resolve issues quickly and effectively.
- Compassionate : Show understanding and support for others.
- Simplifies : Break down complex problems into manageable tasks.
Why Numotion? We offer competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401(k), and life insurance.
Numotion is an equal opportunity employer. We celebrate diversity and strive to create a workplace that reflects the communities we serve.
We do not tolerate discrimination of any kind. Our workplace is drug-free, and candidates must pass a drug test before starting employment.
Ready to make a difference? Apply now to join our passionate team at Numotion!
Required Skills
Required Experience
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