Join a team that cares about our customers and you! Farmers Insurance - Kyle Chuang Insurance Agency, Inc. in San Jose, California, is looking for an experienced and committed individual to join our team as a Full-Time or Part-Time Customer Service Representative.
In this role, you will help manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base.
If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you.
With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Base salary of $20-$25 / hour based on job experiences.
Benefits
Hourly Base Salary + Bonus Opportunities
Work from Home
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
- Handling email and task management system
- Thoroughly understand and follow all underwriting, rating and compliance requirements and assist insured to be complaint.
- Take premium payments from customers.
- Handle all incoming claim calls from customers and follow-up.
- Work closely with licensed agency producers to provide exceptional customer service and support.
Requirement
Bilingual, fluent in both English and Mandarin is beneficial.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication / interpersonal skills.
Strong communication skills, both oral and written.
A Property & Casualty insurance license is preferred but not required.
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