Operations Reporting Specialist "On-Site"

Position Summary

The role of this position is to fulfill Operations Reporting duties for all stores within their group, freeing up the Operations teams the time to include additional Customer Facing duties that support Store Sales.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Education / Experience : High School Diploma or GED equivalent. Previous retail experience in a direct guest interactive environment required;

Big Box experience preferred, Light Bookkeeping experience, Strong math skills.

Computer Skills : To perform this job successfully, an individual must have experience in Microsoft Office programs including Word & Excel.

Additional Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Complete reports, assignments as directed by Centralized Operations Leadership
• Improve guest experience ensure great guest outcomes at the completion of the sale by completing reporting needs of the Store, Web and Guest Services teams, by acting on orders, including scheduling of deliveries, processing refunds, rectifying balances owed by the guest, resolving past due deliveries, and resolving aged unscheduled orders.
• Ensure inventory accuracy and integrity Using tools such as EXCEL, Tableau, CRM and Dispatch Track, work with the DCs to close delivered orders, resolve open RMAs, perform back-end order management to resolve errors, identify inventory errors and work to identify gaps in processes that lead to inaccurate inventory.
• Support accounting Work with accounting partners to resolve issue that prevent a guest’s account from balancing to 0 when all orders are complete.

This may involve requests to Accounting to adjust guest balances, applying order discounts, resolving open warranty funds, resolving balances to the guest, waiving, or adding fees and assisting Accounting on the POS side of guest accounts.

Special projects for both store groups, and other operating groups, as assigned, to resolve urgent needs that impact guest outcomes.

This may include calling identified guests, back-end order management on a large scale, or other projects involving guest accounts or processes that impact guests.

• Standard work which includes daily reporting duties of the Centralized team, but also including periodic duties such as testing changes made in POS, or outreach to stores, corporate leaders and vendor-partners on other technology or system updates.
• Order fulfillment Work with partners in Merchandising, the stores, and with guests directly, to resolve product fulfillment issues.

This includes contacting partners in the Special-Order Group and purchasing the as soon as an order goes past its lead time

• Contact all guests at least once daily to schedule fulfilled but unscheduled orders. Proactively find solutions to fulfillment issues.
• Work with DC Partners ensuring orders are invoiced upon item delivery
• Work with IT partners to ensure technical issues do not prevent an order from being invoiced.
• Evaluate processes work with both peers and Leadership to identify process improvements that will allow the Centralized team to get more done in less time.

This may include large scale analysis of orders to determine gaps.

• Support Technology - used by the stores, to help retail partners get the most from their technology and software, including but not limited to Reflexis, Theatro Communicators and Sales Tablets.
• Advanced order management, including closing RMAs, Disposing Store Credit, Accounting adjustments to Customer profiles and completing refunds.
• Work with IT Developers to test enhancements to POS

Job Description

This role ensures that positive guest engagements, developed on the Web, Guest Services and the Retail Stores, are maintained.

This is done with back end order management, scheduling and following up on reports that indicate order maintenance is needed.

This team member will also perform Standard Work, that may have previously been executed at store level, where an opportunity to centralized tasks,were identified.

This can include ordering supplies, testing software, and other duties as assigned.

This team may perform guest outreach projects that come up urgently, but, are not a part of periodic routines.

Team members will work extensively with Retail Stores, Accounting, Merchandising, Asset Protection and Business Intelligence and Senior Regional Directors.

This team will be assigned additional routines that remove Retail Standard work that can be centralized.

Qualifications

Education / Experience : High School Diploma or GED equivalent. Previous retail experience in a direct guest interactive environment required;

Big Box experience preferred, Light Bookkeeping experience, Strong math skills.

Computer Skills : To perform this job successfully, an individual must have experience in Microsoft Office programs including Word & Excel.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.

Living Spaces reserves the right to modify this pay range at any time. P ay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation : $17.00 - $22.05

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.