Technical Support Analyst

A company is looking for a Solution Center Analyst I to provide Level I support to users of their systems.

Key Responsibilities

Provides first-line technical support for assigned operational areas via phone and email

Logs all support calls in the call tracking system and retains ownership of user problems

Escalates complex issues to higher-level support as needed and communicates updates to management

Required Qualifications, Training, and Education

Previous Helpdesk experience with telephone support

Experience using call tracking software

Associate or technical degree or equivalent

HDI Certification preferred

Self-starter with a high sense of urgency