Dental Receptionist
Job Description
Job Description
We are seeking a highly motivated, organized and customer-focused individual to join our team as a Front Desk Receptionist in a busy Oral Surgery practice.
In this role you are the first point of contact for our patients, you will play a crucial role in providing exceptional service ensuring a smooth patient flow and daily operations for our dental office.
This position requires proficiency in dental scheduling systems, knowledge of dental insurance, dental and medical terminology, with the ability to multitask, and maintain patient confidentiality in accordance with HIPAA regulations.
Duties :
- This is a Monday-Friday 8-5 position with two 10 minutes breaks a day and 1 hour lunch
- Greet and check-in patients, ensuring a warm and welcoming atmosphere
- Answer phone calls and address patient inquiries or direct them to the appropriate department
- Schedule patient appointments using our dental scheduling system
- Confirm patient surgeries and consultation appointments
- Recall missed appointments
- Verify patient insurance information and collect necessary co-pays or payments
- Maintain patient records and update information as necessary
- Assist with administrative tasks such as emailing, filing, faxing, and scanning documents
- Referral correspondence
- Collaborate with clinical dental staff to ensure efficient with patient flow and timely communication
- Follow HIPAA guidelines to protect patient privacy and confidentiality
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