Business Technology Solutions Consultant- Digital Customer Experience

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.

Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish.

At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work.

We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more.

If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are and make us unique.

We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Learn more ZS’s Business Technology Solutions team is responsible to lead end to end responsibility of project across all phases i.

e. discovery, requirements gathering, design, implementation, testing and operations. This team seeks opportunity to undertake diverse tech roles and foster continuous innovation which benefits the individual’s professional growth and bring the best in delivering world class technology solutions.

This team takes overall ownership of the solution delivery, managing operations services, client stakeholder management, contribute to business development and selling activities, project planning and team management.

ZS’s Digital Customer Experience (DCE) practice (aka Customer Centric Marketing - CCM) focuses on transforming our client’s customer experiences leveraging innovative personalization platforms, Advanced Analytics / AI, and new business processes that foster commercial impact, efficiency and new organizational mindsets.

Our Digital Technology team focuses on driving measurable impact to client business performance through technology- enabled products and solutions, and consistent best-in-class delivery, at a global scale.

Business Technology Solutions Consultant Digital Customer Experience Business Technology Solutions Consultants are responsible for playing a lead role in client projects.

Consultants possess strong problem-solving skills, synthesis, and communication skills as well as project management and leadership skills.

We seek a highly motivated professional with experience in marketing technology, digital content transformation, and customer data platforms.

This role will be responsible for delivering many of the activities below. Responsibilities : Assess digital maturity of an organization through stakeholder interviews, discovery, and benchmarks.

Help formulate Digital vision and implementation roadmap of our clients Define future state digital technology, content management and web analytics solution architectures Analyze data from a variety of marketing tactics web, banner ads, search etc.

Lead a team to drive the implementation of digital capability including Campaign Management, Marketing Data Hub, Digital Analytics, Content Management and CRM systems Establish tagging nomenclature of digital assets Develop dashboards and analytical solutions to help brand teams understand campaign performance Lead a team of 2-4 team members and collaborate with offshore teams Qualifications : 7-10 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements Minimum 5 years of experience leading delivery of one or multiple projects At least 2 years of experience in implementing a leading Marketing Cloud solution Adobe Campaign, Salesforce Marketing Cloud or Marketo At least 1 year of experience with web and marketing analytics tools such as Adobe Analytics, Google Analytics etc Experience working with Brand Managers and Marketing Operations specialists Experience in Enterprise Content Management platforms (e.

g. Sitecore, Adobe Experience Manager) Experience in Digital Asset Management platforms (e.g. Veeva Vault Promomats, Adobe Experience Manager, Opentext) Working knowledge on digital tactics Search, Banners, Social, IVA, CLM Additional Requirements : MBA from a top tier B-school preferred Strong relationship building and maintaining skills, particularly across functional areas Strong verbal and written communication, organization, analytic, planning and leadership skills Experience in Life Sciences and Pharma will be a plus Can do attitude and ability to work in a fast-paced environment Perks & Benefits : ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.

Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients / ZS offices for the majority of our week.

The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond.

We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring.

If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application : Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19.

Proof of vaccination can be voluntarily provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE. Find Out More At : www.zs.com