Retail Assistant Store Manager

The Resale Revolution Starts With You!

Every great team is led by a great leader. As an Assistant Manager, you will assist the Store Manager with day-to-day operations and bring our brand promise to life : to offer a fun, fashion-centered, and affordable shopping experience to our communities.

Assistant Managers help drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.

What You’ll Do :

When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you aren’t just impacting the planet’s future- you are impacting your own.

• We have clear paths for promotion and several routes you can take as you embark on your second-hand management journey.
• You’ll learn how to run a second-hand business you’ll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.

You are :

• A Team Player . You are as enthusiastic about the success of others as you are about your own success.
• Authentic . You are your unique self!
• Fashion-focused. You eat, breathe, and sleep style. Fashion is life.
• Adaptable . You feel comfortable adjusting to changing circumstances and encourage your teammates to do the same. We problem-solve together!
• People - first . You are energized by people. You radiate kindness and positivity! You understand your impact and are someone who uplifts others.
• A Trainer . You enjoy explaining how things work and have patience when teaching others.

You will :

Engage . You get to meet new people, every day! Lead by example greet each customer with a smile and welcome them to our store.

Create a welcoming, fun, and inclusive environment to shop and work in.

• Prioritize + Delegate . There will be a lot coming your way from running breaks to noticing lines- you’ll need to use your team to get everything done and run the store like a well-oiled machine!
• Be Customer-focused . You will guide your team to help customers learn how we work and try selling! Each customer has different needs and it’s up to your team to help them out.
• Be a Mentor and Coach. You’ll guide your team members in developing their skills using our training tools and growth plans.

Your goal is to support your team!

• Be Transparent . You will have clear and consistent communication with your manager. Partnership is a cornerstone of our leadership philosophy- two heads are better than one! We all bring unique perspectives to problem-solving!
• Have Integrity. You will act with integrity in words and actions- do the right thing and do it right, even when it’s difficult.
• Be Compassionate . You will embody our core values of service, inclusion, and education. It’s important that we connect with all customers and try our best to help them.
• Be Reliable . You will show up to work on time and ready to go!
• Be Flexible . You understand that needs change and evolve throughout the day-you know how to support your team and customer as needed.

Perks

Health + Wellbeing

We will :

• Support your physical + mental health . We care about our employees’ wellbeing and offer mental health days in addition to sick PTO.
• Prioritize wellness for all . We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
• Offer additional support for your life outside work. We have an Employee Assistance Program (EAP) that provides FREE mental health, financial, legal, and other life event advisory services for all employees.

Work / Life Harmony

We will :

• Encourage you to live your best life by taking vacation time!
• Offer you a set schedule with 2 consecutive days off.
• Give you incentives when you work during the holidays. We give you overtime pay for select holidays throughout the year, and are closed on Thanksgiving and Christmas.
• Encourage work / life balance. We offer flexible scheduling so that you can meet work & life needs!

Financial Health

We will :

• Contribute to your 401(k). Free money? We’ll match up to 6% of your contribution as soon as you are eligible! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
• Be Transparent . We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app ZayZoon
• Contribute to commuter benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.

Growth + Development

We will :

• Care about your development . Our Tuition Reimbursement benefit will provide you with up to $5000 per year towards your professional development!
• Empower you . Our Employee Resource Group (ERG) gives you a seat (and a voice) at the table. Employees meet monthly to discuss shaping the company through a diverse lens and meeting DEI commitments.
• Let you take the lead . We offer clear paths for growth and ongoing professional development that are straightforward and attainable.
• Celebrate with you . We’ll provide you with many opportunities to bond with your team as you celebrate successes together.
• Equip you with the tools to be successful . As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements :

• Prior experience in retail management (1 year+)
• Have a good eye for fashion and current trends.
• Must be able to work a minimum of 31 hours per week.
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.

Since opening the doors of its first location in the heart of San Francisco’s Fillmore District, Crossroads has expanded over time to 39 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, Houston, and Dallas.

And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing.

Crossroads has been featured in Harper’s Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the resale revolution.’

If you like sustainability, fashion, and working in a fun, positive environment, you’ll enjoy a career with us!

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