Assistant Manager at The Print Shop Restaurant

The Print Shop is a vibrant and dynamic restaurant focusing on community and relationships, offering a unique experience to our guests.

We are currently seeking an enthusiastic and experienced Assistant Manager to play a crucial role in supporting the overall operations of our restaurant.

Job Responsibilities :

As the Assistant Manager at The Print Shop Restaurant, you will work closely with the management team to ensure the smooth and efficient functioning of the restaurant.

Your role will involve a combination of customer service, team coordination, and administrative tasks. Key responsibilities include :

1. Customer Service :

• Welcome and interact with guests to provide exceptional dining experiences, addressing any inquiries or concerns promptly.
• Monitor the quality of service in the dining area, ensuring that guests receive timely and attentive service from the front-of-house staff.

2. Staff Supervision and Training :

• Assist in recruiting, hiring, and training front-of-house staff, including hosts / hostesses, servers, server assistants and bartenders.
• Provide ongoing guidance and coaching to ensure staff deliver consistent and exceptional customer service.
• Inforce policy and procedures to insure service quality is maintained

3. Shift Coordination :

• Manage daily shift schedules and ensure adequate staffing levels to meet operational needs during peak and off-peak hours.
• Coordinate with kitchen staff to maintain seamless communication between the front and back of the house.

4. Operational Support :

• Assist in managing reservations and walk-in seating, manage valet, optimizing table turnover and maximizing guest capacity.
• Oversee the setup and appearance of the dining areas to create an inviting atmosphere for guests.

5. Problem Solving :

• Address guest complaints or concerns professionally and effectively, finding suitable solutions to enhance their dining experience.
• Collaborate with the management team to resolve operational issues and challenges that may arise.

6. Financial Tracking :

• Assist in monitoring sales, managing cash registers and server closeouts, and reconciling receipts at the end of shifts.
• Support in managing petty cash and maintaining accurate records of financial transactions.

7. Compliance and Safety :

Ensure compliance with health and safety regulations, including COVID-19 protocols, and take proactive measures to maintain a safe dining environment.

8. Collaboration :

Work closely with the Kitchen Manager, Bar Manager, General Manager, and other staff members to ensure smooth communication and coordination between the front and back of the house.

Qualifications :

• Previous experience (2+ years) in a supervisory or assistant manager role in the restaurant or hospitality industry.
• Strong customer service skills and the ability to interact effectively with guests.
• Excellent communication and interpersonal skills.
• Organizational skills with the ability to manage multiple tasks simultaneously.
• Knowledge of restaurant operations, including reservations systems and point-of-sale software.
• Leadership abilities and a team-oriented approach.
• Proficient with Google Suite, Spreadsheets
• ServSafe Manager Certified or willing to Certified
• ABC Server Permit
• Able to lift and carry 50 lbs up and down stairs
30+ days ago