Seasonal Customer Service Agent

A company is looking for a Customer Service Agent I.

Key Responsibilities

Resolve customer inquiries and concerns while adhering to client and company policies

Provide customer support through inbound and outbound calls, as well as email

Maintain productivity and meet expectations for quality assurance metrics

Required Qualifications

High school diploma or GED; one year of related experience or training preferred

Must be 18 years of age or older

Ability to train from the facility

Flexibility to work variable hours, including evenings and overtime

Experience with database updates and adherence to security protocols