Nassau Candy is a premier manufacturer, importer and distributor of candy, specialty confections, gourmet foods and customized products.
We are seeking a strong and enthusiastic ON SITE Customer Service / Live Chat Agent to join our fast paced team in Hicksville!
Our Customer Service / Live Chat Agent is responsible for screening potential customers and connecting them with the appropriate Customer Service and Sales team members to support their business needs, as well as for providing a stellar level of customer experience to new and existing clients.
Essential Functions :
- Review all leads generated by Drift's WebBot through live chat and prequalify them
- Identify business needs by researching and speaking with customers to better understand the objective and potential sales
- Confirm information and load details into Deacom ERP
- Assign prospective customers to members of the team
- Schedule meetings between the customer and the designated sales team representative as needed
- Obtain customer registration information enabling them to shop on our websites
- Respond to customer service tickets generated by Drift or assign them to the appropriate customer service team member
- Effectively respond to emails and Live Chat messages addressing requests for support
- May perform other duties and participate in other projects as needed
Minimum Requirements :
- Minimum 2 years of experience in Customer Service or related fields.
- High School diploma required
- Excellent writing and communication skills
- Knowledge of Microsoft Office applications
- Prior experience with Live Chat and ERP systems preferred
- Organized with exceptional follow-up
- Ability to multi-task in a dynamic work environment
- Ability to think and respond quickly and intelligently
- Experience supporting Sales in a CPG organization is preferred.
Excellent career opportunity in an established and thriving Long Island company.
Nassau Candy is proudly an Equal Opportunity Employer
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