JOB SUMMARY :
This position provides legendary customer service to all customers. Creates the Starbucks experience by providing prompt service, quality beverages and products.
Responsible for preparing and serving hot and cold coffee / espresso / chocolate based non-alcoholic beverages in a professional manner.
KEY JOB FUNCITONS :
- Prepares coffee with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art
- Recites recipes from memory and flawlessly prepares all beverages
- Responsible for welcoming each guest in a upbeat positive and professional manner
- Upsells chocolate and pastries in accordance with restaurant standards
- Maintains all equipment throughout shift in accordance with established standards
- Follows cash handling procedures and cash register policies when settling guest checks
- Responsible for stocking retail areas and maintains a clean and safe work environment
EDUCATION and / or EXPERIENCE :
Minimum two years of high-volume, serving experience. Must successfully complete a minimum training period of 5 to 7 days and pass the certification test with a score of 85% or better.
QUALIFICATIONS :
- Must be congenial and have neat, professional appearance with good personal hygiene
- Must be reliable and conscientious with the ability to work as a team
- Must have strong interpersonal and communication skills
- Ability to interact (in English) with guests, co-workers and supervisory staff
- Must be accurate and detail oriented with the ability to learn quickly
- Ability to act quickly and exercise good judgment under pressure and / or conflict situations
WORK ENVIRONMENT :
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.
emergencies, changes in personnel, workload, rush jobs or technical developments).
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