Part-Time Insurance Customer Service Representative
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team as an Account Manager and help us deliver outstanding support to our valued customers.
Please note that this position may require outbound calling to follow up on customer inquiries or resolve issues.
Schedule as follows Monday - Friday (3-4 Days a week); between 9am - 5pm, full day on Friday; approximately 20-25 hours a week.
Opportunity for full-time employment with benefits and paid licensing.
Benefits
Hourly Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Flexible Schedule
Responsibilities
- Provide excellent customer experience to clients via phone, email and chat
- Process customer policy change requests in a timely manner
- Responds to all policy inquiries, cancellation requests and sales requests in a timely manner.
- Handle customer complaints and provide appropriate solutions
- Maintain accurate and detail records of client interactions
- Verify phone numbers, addresses and email addresses with each customer contact.
- Generate leads from service calls.
- Assist Sales team as needed.
- Collaborate with other departments to ensure customer satisfaction
- Other tasks as assigned.
Requirement
- Positive attitude and ability to work well in a team environment
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks and follow-up effectively
- Ability to analyze customer needs and provide appropriate solutions
- Driven and goal-oriented individual
- Proficient in using software and computer systems
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