Director of Compliance and Quality Assurance

Job Description

Job Description

Job Description : JOB TITLE

JOB TITLE

Director of Compliance and Quality Assurance

PROGRAM

Post Release Services

REPORTS TO

Program Director

SALARY

$90,000.00 / Annual

LOCATION

Remote

JOB TYPE

Exempt

WORK SCHEDULE

40 Hours a week

General Description

The Director of Compliance and Quality Assurance (DCQA) is a member of the organization’s Program Management Office who oversees the department nationwide to ensure compliance and quality assurance aligns with the provision of services in accordance with the program.

The DCQA will evaluate cross-regional trends, establish critical metrics and dashboards, create performance measures, evaluate policy and practices for applicability and ensure continued utilization.

The DCQA will assist all programmatic departments in reporting and determination of outcomes through monthly quality improvement meetings.

Additionally, the DCQA will lead internal audits to assess compliance, evaluate and identify areas of risk and develop corrective action plans, as needed for program improvement.

In collaboration with Human Resources, the DCQA will investigate concerns related to dissatisfaction of services, child / sponsor grievances, and staff code of conduct violations.

About You

The ideal candidate for this role is a strategic thinker that has an organization-wide perspective of the work they are responsible for and how that contributes to long-term program and company goals.

You are a self-motivated, dedicated person who is passionate about utilizing your leadership skills to help build a growing department, and invest in your team.

You have the following competencies :

• Ability to work independently and as part of a team.
• Excellent multi-cultural communication and interpersonal skills.
• Strong organizational, management and problem-solving skills.
• Ability to develop, implement and navigate systems and policies.
• Foster a high-performing team and collaborative work environment
• Innovator who can bring new ideas to the workplace that drive team and program success.
• Can inspire trust, instill teamwork, and delegate responsibilities with insight and fair execution.
• Analytical thinker who pays attention to detail and can utilize data for program advancement.
• Adapt to unexpected circumstances, work well under pressure, manage competing priorities, and be resourceful.

Minimum Qualifications

• Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
• At least five years experience in quality assurance and compliance roles, with at least three years in a leadership position.
• Proven experience in designing and implementing a robust quality assurance and compliance system.
• Proven experience leading teams and providing mentorship and guidance to team members.
• Experience working in a fast-paced, adapting, and customer-focused environment.
• Proficiency in Microsoft Office and data entry systems.
• Fluent in English and Spanish (verbal and written).
• A valid driver's license to travel for meetings.

Preferred Qualifications

• Master’s Degree in a relevant field.
• Program development and organizational leadership experience.
• Certified Quality Auditor certification, a plus.

What You’ll Be Doing

• Develop and implement quality assurance strategies and systems to ensure quality, compliance and safety.
• Evaluate cross-regional trends, establish critical metrics and dashboards, create performance measures, evaluate policy and practices for applicability and ensure continued utilization.
• Lead and mentor the quality assurance team, fostering a culture of continuous improvement.
• Ensure the program’s compliance with all relevant regulatory requirements and standards.
• Stay updated on changes in regulations and industry standards, and adjust policies and procedures accordingly.
• Identify areas for improvement in quality and compliance processes.
• Implement best practices and innovative solutions to enhance quality and compliance.
• Monitor and analyze quality performance data and drive corrective and preventive actions.
• Maintain accurate records of quality assurance and compliance activities.
• Develop a compliance system and coordinate and prepare for regulatory inspections and audits.
• Lead internal audits to assess compliance, evaluate and identify areas of risk and develop corrective action plans, as needed for program improvement
• Present audit findings and outcomes of performance measures.
• Prepare and present reports on quality metrics, compliance status, and improvement initiatives.
• Investigate concerns related to dissatisfaction of services, child / sponsor grievances, and staff code of conduct violations.
• Create and update proper documentation of standard operating procedures (SOPs) and policies.
• Recruit, train, and develop quality assurance and compliance staff.
• Set performance goals and conduct regular evaluations for team members.
• Foster a collaborative and productive work environment.
• Collaborate with other departments to ensure quality and compliance requirements are integrated into all processes.
• Create and monitor key performance indicators for the department and report department data to leadership.
• May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements
• Maintain a flexible schedule and travel as required for local, state, and national team meetings, and trainings.
• Related duties as assigned and may be revised as needed to meet program needs.

About Urban Strategies

Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential.

Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

COMPANY CULTURE

Our work is driven by our three core values :

• Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
• Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
• Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

BENEFITS

• Remote work for eligible positions.
• Medical and Dental is paid 95% by company and 5% by employee (individual or family).
• Vision is covered 100% (individual or family).
• 401K matched contributions up to 4%.
• Employee Assistance Program.
• Vacation time is generous but varies depending on program and position.
• 9 Sick Days and 11 Holidays.
• Every teammate gets long and short-term disability free.
• Positions that require laptops, the company provides one.
• Positions that require cellphone, company issues one.

PERKS

• Meaningful employee engagement programs.
• Education discounts (BA-PhD) with a variety of education partners.

OTHER

Employment is conditional pending satisfactory results of all required tests and background checks.

Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.

To apply :

Please visit www.urbanstrategies.us / careers

Contact us with any questions at Recruiting at symbol urbanstrategies.us

Equal Opportunity Employer